Introduction:

We are seeking a friendly and reliable Breakfast Attendant to join our team and provide excellent service to guests during breakfast hours. The Breakfast Attendant will be responsible for setting up and maintaining the breakfast area, preparing and serving food and drinks, and ensuring that guests have a positive experience. The successful candidate will have strong customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Set up and maintain the breakfast area, including laying linens, setting up tableware, and arranging centerpieces

• Prepare and serve breakfast items, such as eggs, bacon, and pastries, as well as coffee, tea, and other drinks

• Ensure that the breakfast area is clean and well-stocked at all times

• Assist guests with any questions or needs they may have

• Handle customer complaints and concerns with grace and professionalism

• Other duties as assigned

Qualifications:

• Previous experience in a food service or customer service role is preferred

• Strong customer service skills

• Ability to multitask and handle a high-volume workload

• Ability to lift and carry heavy objects (up to 50 pounds)

• Ability to stand for long periods of time

• Fluency in English is required; additional language skills are a plus

Perks:

• Competitive salary

• Employee discounts on food and drinks

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

Introduction:

We are seeking a friendly and reliable Breakfast Attendant to join our team and provide excellent service to guests during breakfast hours. The Breakfast Attendant will be responsible for setting up and maintaining the breakfast area, preparing and serving food and drinks, and ensuring that guests have a positive experience. The successful candidate will have strong customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Set up and maintain the breakfast area, including laying linens, setting up tableware, and arranging centerpieces

• Prepare and serve breakfast items, such as eggs, bacon, and pastries, as well as coffee, tea, and other drinks

• Ensure that the breakfast area is clean and well-stocked at all times

• Assist guests with any questions or needs they may have

• Handle customer complaints and concerns with grace and professionalism

• Other duties as assigned

Qualifications:

• Previous experience in a food service or customer service role is preferred

• Strong customer service skills

• Ability to multitask and handle a high-volume workload

• Ability to lift and carry heavy objects (up to 50 pounds)

• Ability to stand for long periods of time

• Fluency in English is required; additional language skills are a plus

Perks:

• Competitive salary

• Employee discounts on food and drinks

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

Introduction:

We are seeking a reliable and efficient Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Housekeeper will be responsible for cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Clean guest rooms and common areas, including dusting, vacuuming, and changing linens

• Perform tasks such as laundry and inventory management

• Maintain a clean and organized work area

• Report any maintenance issues or damages to the appropriate team members

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a housekeeper or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive pay

• Medical, dental, and vision insurance

• Professional development opportunities

• Positive and supportive work environment

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Assist with organizing and setting up events and meetings

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

Introduction:

We are seeking a reliable and efficient Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Housekeeper will be responsible for cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Clean guest rooms and common areas, including dusting, vacuuming, and changing linens

• Perform tasks such as laundry and inventory management

• Maintain a clean and organized work area

• Report any maintenance issues or damages to the appropriate team members

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a housekeeper or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Assist with organizing and setting up events and meetings

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

Introduction:

We are seeking a reliable and skilled Maintenance Technician to join our team and perform a variety of tasks to ensure the smooth operation and upkeep of our facility. The Maintenance Technician will be responsible for performing routine and preventative maintenance, as well as troubleshooting and repairing equipment and systems as needed. The successful candidate will have strong problem-solving skills and be able to work independently.

Responsibilities:

• Perform routine and preventative maintenance tasks, such as cleaning and lubricating equipment, checking and replacing filters, and inspecting systems for proper operation

• Troubleshoot and repair equipment and systems as needed, including electrical, plumbing, and HVAC systems

• Respond to maintenance requests and emergencies in a timely manner

• Maintain accurate records of maintenance activities and equipment inventory

• Follow safety guidelines and procedures to ensure a safe work environment

• Other duties as assigned

Qualifications:

• Minimum of 2 years of experience as a maintenance technician or in a similar role

• Strong problem-solving and troubleshooting skills

• Proficiency with hand and power tools

• Knowledge of electrical, plumbing, and HVAC systems

• Ability to work independently and prioritize tasks

• Valid driver's license and reliable transportation are a plus

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

Introduction:

We are seeking a reliable and efficient  Executive Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Housekeeper will be responsible for cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Clean guest rooms and common areas, including dusting, vacuuming, and changing linens

  Inspecting rooms, Leading team, be able to work independently efficiently 

• Perform tasks such as laundry and inventory management

• Maintain a clean and organized work area

• Report any maintenance issues or damages to the appropriate team members

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

  NOT required, but knowledge of Opera PMS will be preferrable. 

  Must be able to work weekends

Qualifications:

• Minimum of 3year of experience as a housekeeper or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Medical, dental, and vision insurance

• Professional development opportunities

• Positive and supportive work environment

Introduction:

We are seeking a reliable and efficient Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Housekeeper will be responsible for cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Clean guest rooms and common areas, including dusting, vacuuming, and changing linens

• Perform tasks such as laundry and inventory management

• Maintain a clean and organized work area

• Report any maintenance issues or damages to the appropriate team members

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a housekeeper or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

Introduction:

We are seeking a reliable and efficient Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Housekeeper will be responsible for cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Clean guest rooms and common areas, including dusting, vacuuming, and changing linens

• Perform tasks such as laundry and inventory management

• Maintain a clean and organized work area

• Report any maintenance issues or damages to the appropriate team members

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a housekeeper or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

Introduction:

We are seeking a reliable and efficient Executive Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Executive Housekeeper will be responsible for inspecting, supervising, cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Clean guest rooms and common areas, including dusting, vacuuming, and changing linens

• Perform tasks such as laundry and inventory management

• Maintain a clean and organized work area

• Report any maintenance issues or damages to the appropriate team members

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a housekeeper or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America, while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our customers’ demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Director of Sales

JOB SUMMARY

The question is, can you generate sales?  Are you driven to generate sales? Do you know what is important for a successful sale?  Do you enjoy making presentations and building long-lasting relationships to ensure that you are successful?  Are you a natural-born leader who is confident in your ability to make independent decisions?  Are you an influencer who is motivated to make it happen?  Have you planned sales promotions, set sales goals, created advertising material, or trained a sales staff?  If you have this type of sales mindset – this is the job for you!  As the Director of Sales, you will be responsible for revenue production for hotels while meeting or exceeding planned revenue objectives for occupancy and average daily rate (ADR).  You must know how to sell the “product”.

JOB RESPONSIBILITIES

• Direct the day-to-day activities of the sales department; plan, organize, and assign work as needed, develop and communicate strategies and goals, train and advise team of policies and procedures; develop business through direct sales solicitation; secure new clients; maintain existing clients while executing sales plans strategy to maximize profitability of the hotel; follow up on leads to gain additional business
• Increase profitable sales volume by meeting and exceeding the financial and proactive selling goals established by executive management; ensure all pertinent aspects of solicitation, closing, and client communications are complete and documented.
• Develop and assist with marketing and sales strategy based on the strengths within each market segment; implement marketing and sales plan; become familiar with the hotel demand segment and takes advantage of hotel’s strengths against competitors while analyzing the competitors’ strengths and weaknesses.
• Analyze current/potential market sales and trends; coordinate all activity to maintain and increase revenue and market share through added business volume and increase rate; conduct ongoing competitor pricing and product analysis to ensure proper rate positioning and product offering relative to the competition
• Prepares departmental budget that reflects the hotel’s business plan; forecast occupancy fluctuations and direct selling activities to maximize revenue; forecast occupancy changes based on market conditions; meet or exceed budgeted revenue per available room (REVPAR) for the hotel
• Achieve sales revenue goals by managing to sell in-house guests (this may include greeting tours, converse with guests during the continental breakfast and the rest of their stay with us) and room nights through outside sales calls, telemarketing, hotel site visits to include banquet facilities and tours, networking events; etc.   
• Support Guest Services as the hotel’s driving philosophy; demonstrates a commitment to Guest Services by responding to guests needs and providing resolution; execute the operational aspects of business booked (generating proposals, contracts, and guest correspondence)
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         High school graduate or equivalent and two to three years work-related experience (Sales experience required)

·         One year of progressive Sales experience

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Experience in hospitality sales, policies, and procedures (preferred)

REQUIRED SKILLS

·         Must be able to travel – up to 20%

·         Persuasive interpersonal skills, self-directed, and independent

·         Ability to work in a fast-paced environment

·         Must be flexible to work varied schedules

·         Excellent written and oral communication skills

·         Ability to multi-task, listen attentively, problem-solve, and pay attention to detail

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Ability to understand financial documents, information, data, etc.; and the ability to integrate 
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels.

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our customers’ demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Sales Manager  

JOB SUMMARY

The question is, can you generate sales?  Are you driven to generate sales? Do you know what is important for a successful sale?  Do you enjoy making presentations and building long-lasting relationships to ensure that you are successful?  Are you a natural-born leader who is confident in your ability to make independent decisions?  Are you an influencer who is motivated to make it happen?  Have you planned sales promotions, set sales goals, created advertising material, or trained a sales staff?  If you have this type of sales mindset – this is the job for you!  As the Sales Manager, you will be responsible for revenue production for the hotel while meeting or exceeding planned revenue objectives for occupancy and average daily rate (ADR).  You must know how to sell the “product”.

JOB RESPONSIBILITIES

• Direct the day-to-day activities of the sales department; plan, organize, and assign work as needed, develop and communicate strategies and goals, train and advise team of policies and procedures; develop business through direct sales solicitation; secure new clients; maintain existing clients while executing sales plans strategy to maximize profitability of the hotel; follow up on leads to gain additional business
• Increase profitable sales volume for the hotel by meeting and exceeding the financial and proactive selling goals established by executive management; ensure all pertinent aspects of solicitation, closing, and client communications are complete and documented
• Develop and assist with the hotel’s marketing and sales strategy based on the hotel’s state and strengths within each market segment; implement hotel’s marketing and sales plan; become familiar with the hotel’s demand segment and takes advantage of hotel’s strengths against competitors while analyzing the competitors’ strengths and weaknesses
• Analyze current/potential market sales and trends; coordinate all activity to maintain and increase revenue and market share through added business volume and increase rate; conduct ongoing competitor pricing and product analysis to ensure proper rate positioning and product offering relative to the competition
• Prepares departmental budget that reflects the hotel’s business plan; forecast occupancy fluctuations and direct selling activities to maximize revenue; forecast occupancy changes based on market conditions; meet or exceed budgeted revenue per available room (REVPAR) for the hotel
• Achieve sales revenue goals by managing to sell in-house guests (this may include greeting tours, converse with guests during the continental breakfast and the rest of their stay with us) and room nights through outside sales calls, telemarketing, hotel site visits to include banquet facilities and tours, networking events; etc.   
• Support Guest Services as the hotel’s driving philosophy; demonstrates a commitment to Guest Services by responding to guests needs and providing resolution; execute the operational aspects of business booked (generating proposals, contracts, and guest correspondence)
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         High school graduate or equivalent and two to three years work-related experience (Sales experience required)

·         One year of progressive Sales experience

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Experience in hospitality sales, policies, and procedures (preferred)

REQUIRED SKILLS

·         Must be able to travel – up to 20%

·         Persuasive interpersonal skills, self-directed, and independent

·         Ability to work in a fast-paced environment

·         Must be flexible to work varied schedules

·         Excellent written and oral communication skills

·         Ability to multi-task, listen attentively, problem-solve, and pay attention to detail

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Ability to understand financial documents, information, data, etc.; and the ability to integrate 
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels.

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our customers’ demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Sales Coordinator  

JOB SUMMARY

The question is, can you generate sales?  Are you driven to generate sales? Do you know what is important for a successful sale?  The Sales Coordinator position is primarily responsible for supporting the Sales Manager and the Sales Department.  The Sales Coordinator will assist in all aspects of in-house sales to include – telemarketing, selling guest rooms, special guest requests, catering services and banquet facilities, etc.  The Sales Coordinator will conduct research, prepare statistical reports, collect and process sensitive data, resolve client concerns, and provide high-level administrative support.  If this is what you enjoy doing, please continue to read further – this position has your name on it! 

 JOB RESPONSIBILITIES

• Proactively identify, qualify, and solicit business through direct sales solicitation; secure new customers; maintain existing customers while executing sales plans strategy to maximize profitability of the hotel; follow up on leads to gain additional business through account penetration and market saturation
• Execute action plans, outline planned sales activities for the week, month, and quarter for assigned market segments; prepare statistical reports and analysis; monitor sales automation system to regularly contact and trace frequency of existing client accounts;
• Provide general clerical support to Sales & Marketing Departments – to include filing, responding to emails, typing, faxing, copying, etc.; promote brand awareness internally and externally; assemble material and information packages – brochures, promotional items, etc.; serve as point of contact   
• Analyze current/potential market sales and trends; utilize available resources to understand competitors’ strengths and weaknesses and capitalize on the opportunity with targeted market segments; initiate and follow-up on leads for respective market segment/territory through the brand, management company, and other third-party resources
• Collaboratively work with other hotel team members to ensure sales efforts are coordinated and complementary; conduct site inspections with clients; exhibit key features and benefits of hotel; prepare presentations when needed; work with internal departments regarding client needs; maintain confidentiality of proprietary information
• Achieve sales revenue goals by managing to sell in-house guests (this may include telephone contacts, greeting tours, inside appointments, converse with guests during the continental breakfast and the rest of their stay with us);  and room night through outside sales calls, telemarketing, hotel site visits to include banquet facilities and tours, networking events; internet prospecting, etc.  
• Prepare sales-related documents throughout the sales process (create client account records, client correspondence, sales agreements, generate proposals, contracts, and thank you letters for client accounts for the Sales team)
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         High school graduate or equivalent and two years work-related experience (administrative experience preferred)  

·         Sales technique experience (preferred)

·         Experience in MS Office (Word, Excel, PowerPoint, Access) and Sales Operating System

·         Typing, data entry, and business letter composition writing experience   

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Experience in hospitality sales (preferred)

REQUIRED SKILLS

·         Must be able to travel – up to 20%

·         Must always display professionalism   

·         Persuasive interpersonal skills, self-directed, and independent

·         Must be flexible to work varied schedules

·         Excellent written and oral communication skills

·         Ability to multi-task, listen attentively, problem-solve, and pay attention to detail

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Ability to understand financial documents, information, data, etc.; and the ability to integrate 
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, 401K, and other additional perks being an employee of RAM Hotels.

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family!

POSITION:  Front Desk Clerk

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet†to guests?  Do you enjoy creating stellar guest experiences?  Being a Guest Services Agent with us may be the job for you!  Guest Services Agents ensures appropriate checking-in and checking-out of our guests while providing excellent customer service to our guests in a professional and courteous manner.  Guest Services Agents will accommodate our guests to ensure their visit with us is not just a “stay†but an awesome experience!  Guest Services Agents will also assist with questions or concerns and will provide the best resolution for our guests.  Think you’ve got what it takes?

JOB RESPONSIBILITIES

• Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.); becoming familiar with the property location, types of rooms available and location of rooms, room rates, and activities and services that are offered by the property
• Review guest reservation status and identify the length of time that guests will spend with us; present options and alternatives to guests, help guest in making choices; use suggestive selling techniques to promote rooms and other services offer by the property  
• Accommodate guests with registration, assign hotel rooms, generate secure room cards; and assist guests with special requests if needed; assists in pre-registration and reservation of rooms for upcoming reservations; monitor and track same day reservations and future reservations when necessary; understanding of the cancellation procedures; understand room status and room status tracking
• Verify guest’s method of payment and follow established credit-check procedures; adheres to credit, check-cashing, and cash-handling policies and procedures; post and file all charges to guest master and city ledger accounts, follow procedures for issuing and closing safe deposit boxes; understands proper mailing, packaging, and message-handling procedures
• Input guest information in the PMS system and communicate information to appropriate hotel personnel; ensures front desk area is clean and presentable to our guests; posts Suite Shop purchases to guest folios; review and confirm the pass-on log and bulletin board is accurate daily
• Works closely with the housekeeping department to ensure room status reports are up to date, notify housekeeping department of early check-ins, late check-outs, special request reservations, and part-day rooms; coordinates guestroom maintenance requests with the engineering and maintenance departments
• Understand the business demands can shift often and make it necessary to move employees from their accustomed shift to other shifts; attend departmental meetings; being cognizant of daily activities and meetings on the property 
• Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety and emergency procedures; as well as accident prevention policies of the property
• Perform other tasks as necessary or required to meet or exceed guest satisfaction

 

PROFESSIONAL EXPERIENCE

·         High-school graduate or equivalent and one year of work-related experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, Financial – strongly preferred)

·         Proficient in MS Word, Excel, PowerPoint

·         Data Entry, Database Management experience

·         Telephone Etiquette experience

 

INDUSTRY EXPERIENCE

·         Understanding of the hospitality industry (preferred)

·         Previous experience in the hospitality industry (preferred)

·         Previous experience as a Guest Services Agent

·         Bilingual communication skills (preferred)

 

REQUIRED SKILLS

·         Must have experience with front office equipment

·         Must be flexible to work varied schedules

·         Excellent written and oral communication skills

·         Excellent organization skills

·         Must have an understanding and ability to perform repetitive tasks

·         Must have the physical ability to walk, sit, and stand during scheduled shift

·         Must be able to lift up to 40 lbs.

 

ESSENTIAL SKILLS

• Ability to effectively manage and resolve disruptive circumstances; ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Engage guests in conversation and recognition of their choice with us – be consistent; resolve any guest issues immediately and to the best of your ability
• Promote the property by demonstrating a “top-notch†attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

 

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry; we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels. 

 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Who Are We? 

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well-known midscale hotel brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than simply switch companies to advance your career, you become part of the RAM Hotels family! 

POSITION:  Housekeeper/Room Attendant  

JOB SUMMARY

Are you friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest experiences?  Are you a team player that is energetic, friendly, and professional?  Do you enjoy working in a fast-paced environment with the ability to deliver excellent customer service?  The housekeeping/room attendant performs routine duties of cleaning and servicing our guest rooms beyond expectation while following the directive of the Executive Housekeeper.  The housekeeping/room attendant promotes a positive image of the hotel establishment to guests and enjoys assisting our guests with such a pleasant and friendly temperament.  If you enjoy anticipating the needs of guests to create that stellar guest experience – this job is for you!    

JOB RESPONSIBILITIES

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries; resolve guests’ complaints to ensure guests satisfaction
• Complete all required brand specific training as directed by Executive Housekeeper; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures
• Enter and prepare guest rooms for cleaning as per hotel standards which includes but is not limited to:  making beds; dust television, pictures and furniture; sweep and/or vacuum floors and carpets; clean windows and mirrors; clean the bathroom and empty trash containers; clean the closet;  clean and disinfect telephones daily; replenish amenities; remove dirty bed linen and replace with clean linen; realign furniture to the floor plan; check and secure room when finished; clean supply cart of garbage, dirty linens, and used cleaning supplies and restock supply cart at the end of shift; update and submit room assignment sheet
• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items in guest rooms immediately to the Executive Housekeeper – this includes any item left behind such as a purse, wallet, jewelry, etc.
•  Perform other tasks as necessary or required to meet or exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·         High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred)

·         Excellent customer service skills

INDUSTRY EXPERIENCE

·         Previous experience in the hospitality industry (preferred)

·         Previous experience as a housekeeper/room attendant or janitorial services (preferred)

REQUIRED SKILLS

·         Ability to follow directions and work in a fast-paced environment

·         Additional training (as required)

·         Must be flexible to work varied schedules

·         Good written and oral communication skills

·         Ability to listen attentively

·         Must have the physical ability to walk, bend, and stand for long time periods

·         Must be able to lift up to 40 lbs.

·         Must adhere to grooming and appearance standards in alignment with uniform

·         Must be dependable

ESSENTIAL SKILLS

• Ability to express compassion while remaining composed; ability to remain calm and focused while working under pressure
• Promote the property by demonstrating a “top-notch” attitude toward our guests which includes anticipating the guests needs – be proactive
• Ensure that you are always a positive representation of the property; embrace and respect diversity and multi-cultural environments

BENEFITS

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.  As a leader in the hospitality industry, we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

SUMMARY: The Executive Housekeeper is responsible for the overall cleanliness of the hotel, including rooms and public areas. Major responsibilities include ensuring guests are satisfied with hotel cleanliness; responding to guests' needs; ensuring safety and security of rooms; maintaining inventory and cost controls; selecting, training, maintaining and managing a motivated and skilled workforce. Establishes a friendly atmosphere of superior guest service and product quality and provides exemplary performance for staff to follow.

Professional Experience

• Preferably 3 years’ experience in customer service, hotel, administrative, human resources, legal, educational, training, or business related field
• Preferably 1 year experience as housekeeper/room attendant in hotel environment

Housekeeping Operations

• Maintain hotel’s cleanliness standards for both guest rooms and public areas and inspects them to ensure that standards are met.
• Trains staff in all aspects of housekeeping including guest service.
• Administers guest satisfaction inspection procedures and reports.
• Maintains key control and lost-and found and ensures staff is trained to follow correct procedures for both.
• Plans work schedules and room assignments with minimum disruption to guests.
• Be flexible and willing to perform other tasks as necessary or requested
• Wear room hotel uniform per hotel standards; adhere to professional grooming standards
• Hotel is a smoke-free environment
• Participate in all training as assigned
• Responsible for maintaining a clean work environment that meets both local County Health Codes and the Franchise Quality assurance requirements.

Guest Service

• Maintains guest service as the driving philosophy of the hotel.
• Personally demonstrates a commitment to guest service by responding promptly to guests' needs with an interest and concern in satisfying every guest.
• Ensures hotel staff, including all new-hires are trained to meet service standards.
• Develops added-value customer service programs regarding housekeeping services.
• Can communicate to guests about hotel promotions, local attractions and points of interest.
• Empowers hotel staff to deliver great guest service by encouraging responsiveness to guests' needs.
• Meets or exceeds hotel guest satisfaction measures.
• Ensures hotel standards and services contribute to the delivery of consistent guest service.

Safety and Security

• Understands and implements laws which apply to housekeeping supplies and chemicals.
• Recognizes and corrects conditions which may create security, fire or accident hazards.
• Understands and implements hotel's key control system.
• Additional responsibilities may be added per my immediate supervisor.

Computer Experience

Proficiency in:

• Microsoft word
• Excel
• Powerpoint
• Data entry
• Database management systems

Emotional Intelligence

• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Engage every guest in conversation and recognition
• Resolve any guest issue immediately
• Promote the hotel by demonstrating high level of  positive attitude and energy to serve our guests
• Ability to anticipate guests’ needs
• Embraces and respects diversity and multicultural environment

Skills

• Excellent communication; orally and written

Strengths

•  Social

• Speaks in guests’ preferred language
• Hotel is a smoke-free property
• Organizational
• Administrative
• Sales